Fraser Hart UK Reviews

Fraser Hart offers a variety of products with different price ranges. For delivery, there are several options available. Next Day Delivery costs £5 for orders under £200, and it's free for orders over £200. The same applies to Standard Delivery. There's also a Click & Collect option which is free and available only at Fraser Hart stores. As for the products, one customer mentioned purchasing a new engagement ring for their 47th anniversary costing £1,000. Another customer chose Fraser Hart because of their WOLF Watch winder free gift worth £349.00. Please note that prices can vary depending on the specific product and any ongoing promotions or discounts. It's recommended to check the Fraser Hart website for the most accurate and up-to-date information.

Fraser Hart is one of the UK’s leading jewellers with 25 shops nationwide. The company offers a variety of products and services, with a focus on jewellery and watches. Customers have praised the customer service provided by Fraser Hart, highlighting the professional and understanding staff. The company has been commended for going the extra mile to assist customers. Services such as bracelet adjustments and ring measurements have been mentioned positively in customer reviews. In addition, Fraser Hart offers a range of engagement rings, and customers have appreciated the helpful guidance provided by the staff in selecting the perfect ring. Other products include diamond cluster rings and watches. The company's guarantee on diamond rings has also been mentioned in customer feedback. However, it's important to note that the experiences of customers can vary.

Fraser Hart accepts the following payment options: American Express, Visa, Mastercard, Maestro, Apple Pay, Paypal, and Interest Free Credit. If there are difficulties during checkout paying with a credit card, it's suggested to check for 3D Secure with the bank, ensure the billing name and address is correct and does not contain any special characters, avoid using the ‘Tab’ button to change between fields – click on each field to enter details, or use an alternative payment method such as Apple Pay. If difficulties persist, contacting the Customer Happiness Team through the contact options on the Contact Us page is recommended.

Fraser Hart's Return Policy is as follows: Customers are completely satisfied with their purchase from Fraser Hart online. If a product needs to be returned, it can be done via post or in-store. Refunds are made back to the credit/debit card used to pay for the order. When a refund is made to a credit or debit card, Apple Pay or via PayPal it may not show up in the account straight away as the clearing banks take time to process the refund. Typically this can take up to 7 working days, but varies depending on the bank. Goods are subject to a 30-day money back guarantee provided that they are returned within 30 days of the date of delivery. Only purchases from a Fraser Hart store or FraserHart.com can be exchanged or refunded in Fraser Hart stores. All items returned must be unworn and in their original pristine condition and packaging. The items returned must be accompanied by the despatch paperwork. Earrings purchased online are dispatched in a hygiene seal packet and are eligible for exchange/refund only if returned in their original packaging. Earrings purchased through Click & Collect are not eligible for an exchange/return once collected from the store. Special orders and personalised items are not eligible for a refund/exchange. Refunds will only be made to the card used to purchase the item. No refund or exchange will be given without a dispatch note, receipt or other proof of purchase.

The Shipping Policy of Fraser Hart is as follows: Every online order from Fraser Hart comes with a signature Fraser Hart bag. Each item is also paired with tissue paper, ready for gifting or personal keepsakes. Delivery Charges vary based on the type of delivery and the total cost of the order. Next Day Delivery is available for all immediately available items under the condition that the order is made on a business day (Monday to Friday) before 12pm. Standard delivery orders are normally guaranteed for delivery within 2-3 working days after being dispatched from Fraser Hart. Orders placed after 1pm on Friday or anytime over the weekend will be delivered within 2-3 working days after dispatch by Fraser Hart. Click & Collect orders delivery times vary depending on the chosen store but it is usually within 5 working days (Monday to Friday). Fraser Hart will notify by email when the order has been received and will send another email to confirm that the order has been dispatched and is ready for collection in the chosen store.